Tools of the Trade: Keeping a "Buyers" List

My last entry was about the importance of motivated buyers and how to identify and attract them. However, many of these motivated individuals may not be appropriate for your current properties, but could be your perfect customers at some point in the future. Follow-up and continued communication are crucial, and that is why many investors compile a "buyers" list to keep track of these high-interest individuals.

Similarly to a tickler file, a buyers list does not have to be an actual list, per se. It could be a bunch of papers inside a file folder, or could be stored on your computer and/or online. The only requirement is that it must be an easily accessible collection of information on potential buyers.

A software-based solution such as SmartInvestorPro can be excellent, or you could use a file on your hard drive, or a physical file folder containing individual sheets of paper. Whichever approach you take (experiment with them to see which one works best for you), there are a few crucial pieces of information that must be collected, and many others worth considering:

Contact Information - Fairly standard. Try to collect as much of this information as possible (since buyers may not be settled in any particular location and may be hard to track down).

• Name
• Address
• Email address
• Phone #
• Fax # (if applicable)
• Skype # (if applicable)

"Buyer Profile" - The buyer's preferences. This helps an investor avoid unnecessary phone calls, saving time and increasing the quality of your interaction with potential buyers.

• What size property would the buyer be interested in - a single family with 3 bedrooms and 2 bathrooms, or some other type of property?
• Which neighborhood(s)?
  
• Why is the buyer motivated?
• Property specifications: is the buyer looking for a big yard? A location close to a good school or the airport? Close to shopping and major roads, or a more private location?
  

Financial and Logistical - The "nuts and bolts" that help shape your opinions and structure your contracts.

• When could the buyer move in?
• Would the buyer be interested in a "terms" purchase (such as a land contract or PMM)? Would the buyer consider an "all-cash" purchase? Does the buyer only want to rent?
  
• Can the buyer qualify for a traditional mortgage? Are there any previous financial difficulties worth noting?
• Does the buyer have enough cash for a down payment?
• Is there a previous property that needs to be sold before the buyer can reasonably purchase this property?
  

Notes/Other - Anything else of interest.

• Names of spouse and/or children, if applicable.
• Important days or deadlines that may affect motivation or purchasing ability (new job, beginning/end of school year, end of an existing lease contract)
• Follow-up questions to ask.
• Any observations, personal information, summaries of discussions.
  

Tools of the Trade: Tickler File

In other posts I discuss setting up your business from a legal perspective, which is a must-read topic for anyone going into business for the first time, especially in a big-money industry like real estate investing. Reading that post can save your financial life. Today's post focuses on how to be ready for action when the gears start turning, by setting up a fully functional office space.

A tickler file is a system that gives you reminders every once in a while to keep up-to-date with potential leads that haven't quite developed into true leads.

Oftentimes, you'll find that sellers - particularly those facing foreclosure or who have become motivated because of rapid changes in their personal lives - may be reluctant to work with you at first. A soon-to-be motivated homeowner may not yet be ready to part with her house, or may be trying to avoid some of the hard decisions associated with foreclosure or difficult life events.

A tickler file allows an investor to follow up periodically to be able to quickly seize an opportunity when it arises. A universally-identifiable quality of a tickler file is its system of "entries" or reminders tied to a particular date.

The best tickler files are straightforward and easy to use and update. The more complicated and intricate a system is, the less likely an investor will rigidly adhere to it, thereby undermining the dependability of having such a system.

Perhaps the simplest and most common form of tickler system is the "43 folders" system. Advocated by productivity trainer David Allen in his perennial bestseller Getting Things Done (quick summary here), it involves a straightforward setup of 31 folders numbered 1-31 (for each day of the month), and 12 folders representing the months of the year.

The 31 folders are placed in front of the folder representing the current month. For items to be "tickled" within the next 31 days, the investor simply sticks a reminder (usually a piece of paper) in that day's folder. For items to be reviewed more than one month in the future, the reminder is placed in the folder for that particular month. Then, each day, the investor can simply open that day's folder, look at the items, and take the appropriate actions. At the end of the day, you move that day's numbered folder to the spot directly in front of the next month's folder. This graphic shows a tickler system as it would appear on the 6th of November (or October, depending on whether you want the day folders before or after the month folder). Folders 6-31 represent the remaining days of November (the "31" folder wouldn't be used this month), Folders numbered 1-5 have been moved to represent the corresponding day in December. At the end of November, the investor should look through the "December" folder and move those items to an appropriate day for follow-up.

For real estate investors working primarily from the office, this is probably the best system to start with; it's easy to use and requires only 43 file folders and half a filing cabinet drawer. Investors who are constantly out of the office may find a software or notebook-based solution preferable. Online tools such as MyTicklerFile and Jott can be useful for keeping things in a centralized location, and if you don't plan on having internet access, there are many "Getting Things Done" software programs out there (although a simple Word document may be just as effective and easier to maintain). Many popular calendar programs can also handle task lists and to-do items, including:
(book synopsis

• Microsoft Outlook
• Mozilla Sunbird (free, open source software for Windows from the makers of Firefox)
• iCal (for Macs)
  

However, many productivity experts warn against combining "calendar" items (which are time-specific) with "tickler/maybe" items (which may only need to be reviewed and aren't set in stone) in the same system.

If you are going to use a "non-file folder" system, there are many options available, and it can be confusing. Aim for a simple solution that you can trust, so that you can put your mental energy toward more important tasks than remembering follow-up items.